26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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3273 Someone from NSW thinks vodafone is EXTREME FAIL at 27 Dec 2010 03:49:12 PM
phone internet not workingmobile
broadband slow or not working at all
uncountable amounts of unhelpful service from the helpline
numerous hours of being kept on hold
letters of complaints not answered
emails unanswered
the list goes on and on...
I got my phone stolen last week and I'm overseas indefinitely and now stuck 12 months into a 24 month contract which is useless and will cost $550 to get out of.
I spoke to a manager on the helpline and even he told me to go with another company as he admitted no one could help me with the recepetion issues and I lived in Surry Hills for god's sake - The centre of the biggest city in this country!