26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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3211 Someone from NSW thinks vodafone is MASSIVE at 27 Dec 2010 03:41:29 PM
I will be celebrating on the 3rd of January 2010 when my contract with vodafone ends!!! I signed up to a 2 year contract with vodafone and the Blackberry storm and since then i had sent it away 3 times to be repaired... every time vodafone repaired the phone without fail, however i would continue to encounter the same problems, being; poor reception, call drop-outs very minimal 3G reception and horrible internet data service... not to mention problems with the Blackberry handset itself including random shutdowns, and problems with screen resolution. So after the third time that i sent my phone away i asked to be taken off my contract so i could go to another network as the problems were unacceptable and being a student the $80/month repayments were becoming a bit much when it was obvious i was not getting the service i was paying for... However Vodafone did not sympathize with me and did not allow me to exit my contract unless i gracefully paid a $600 exit fee, however being the kind people they are at vodafone (*insert* sarcasm) they would allow me to sign up for another 2 years on another contract with any phone but they iphone(which ofcourse was my phone of choice)..... This was very convenient for Vodafone as it meant they would have my money for another two years without providing me with adequate services!!!! So i said stuff you Vodafone, i am not paying $600 and i am not renewing my contract!!!! i have used my sisters old iphone for the duration of my contract and when it ends in a few days i will wave goodbye to voda and never look back!!!! i have never had so many problems with a service provider!!!