Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3174 Someone from NSW thinks vodafone is Billing at 27 Dec 2010 03:37:02 PM
They cannot give accurate billing charges on a timely basis . i.e. within a 24 hr period and charges do not correlate with actual usage. Their accounting system is shot ! On their automated balance inquiry number they state you are overdue and owe money when in fact you don't! I changed to Vodafone 4 months ago and it is the worst choice I ever made. The call support team do not understand problems and are unable to provide a solution and you cant wait up to 30mins for a call to be answered or they tell you they are to busy and they will call you back after in after 30mins .Try 6 hours at 2:30am in the morning when you are asleep. No clue at all!! I have already had one complaint under the TIO which I found the result far from satisfactory but was at my wits end so gave up, but it looks like I will be heading down that track again very soon!!