Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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3109 Someone from NSW thinks vodafone is Consistently terrible customer service at 27 Dec 2010 03:28:53 PM
I am coming to the end of my contract with Vodafone and wanted to contact them to see what my options are so I could decide if I wanted to stay with Vodafone.
My first phone call took me 45 mins before I could speak to someone,...they spoke such poor english I could only understand every 3rd word. I finally managed to understand that they couldn't get the computer working and advised that I call back in 4 or 5 hours.
I tried again and after 1 1/2 hours I spoke to someone who said that they had to transfer me to another section, ...at this point my call was lost and I was disconnected.
The third time I tried, the person couldn't answer all of my questions and advised me to go to the website!
Thank you Vodafone, you have made my decision easy. I will be going elsewhere.
My first phone call took me 45 mins before I could speak to someone,...they spoke such poor english I could only understand every 3rd word. I finally managed to understand that they couldn't get the computer working and advised that I call back in 4 or 5 hours.
I tried again and after 1 1/2 hours I spoke to someone who said that they had to transfer me to another section, ...at this point my call was lost and I was disconnected.
The third time I tried, the person couldn't answer all of my questions and advised me to go to the website!
Thank you Vodafone, you have made my decision easy. I will be going elsewhere.