26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
0%
Share on facebook
3066 Someone from VIC thinks vodafone is at 27 Dec 2010 03:23:48 PM
I don't mind Vodafone in general but I have had a lot of problems with their Directory Assistance. They frequently cut off the call if they are having trouble finding what I am asking for. A lot of the call centre operators seem to have problems with basic English and the most basic things need to be spelt out to them. What words they don't recognise or they don't know how to spell can be quite hilarious eg. station, hotel. This happened once in an emergency situation and I was so shocked when the call 'dropped out' on the 3rd time after there was a delay in finding the number. It was very distressing. The reason that this is a beef is that we get charged a premium for calling these numbers and unless you ring to follow it up, it is never reimbursed. Good luck with your campaign! Rachel