26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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293 Someone from NSW thinks vodafone is HOPELESS at 17 Dec 2010 02:32:12 PM
I called Vodafone straight after work to report some missing texts and the recording says they are now offering customer service 24hrs a day. Great!

Then I get a '40 minute wait' message. I leave a message and they called me back 1.5hours later. I told them I was missing a large number of texts over the last 2 months. She said she would transfer me to the 'Technical Department'.

I then get a '20 minute wait message' which was *immediately followed by* another message saying, "Sorry we are closed for the day, please call again tomorrow." and I was hung up on. Wth happened to their 24 hr a day service?!??!

Really nice way to deal with a phone call - not.

Went to a Telstra store the very next day to look at new plans.