I'll be honest, I have been with Vodafone for nearly 24 months and haven't had any serious problems. Sure, my calls drop out, but I just call back. Sure, internet can be slow etc, but I accept most of these things as part of life. But in November Vodafone started calling me to advise I was within 3 months of the end of my contract and could renew early to get a new handset, get a better plan etc. This sounded like a good idea as I could get a new phone to give to my eldest daughter for Christmas, so I started looking at handsets and checking out plans, then I started going into the store to talk to people, get a feel for the handsets and find out the ins and outs of renewing my contract. Everything was rosy, and I was quite a satisfied, happy customer. Early into December I had decided on a handset, and was assured it was readily available (no, not an iPhone) and there would be no problem coming in to get it anytime. I went in every week leading up to Christmas, same story, just re-sign for 24months, get the phone, no worries. So, I went in on Tuesday 21st December to be told that I could not get that handset anymore, until after Christmas. Not because they were out of stock (I had been checking this), but because Vodafone Head Office had made a decision 2 days earlier to only sell these handsets outright, not to use them for renewing contracts. I WAS ANGRY!!!! So, this is where the problems started. I then attempted calling, but this was a ridiculous waste of my time, so I tried using email, but had to try 3 times to work out the way to actually get it through (as you all pprobably know, the "contact us" email is a nightmare of filling out numbers, codes and passwords). Its a STOOPID system! I still haven't heard back, and to be fair it is Christmas time, so I expect and accept they are busy and on holidays, but the system is STILL STOOPID!! Anyway, now the contract I was going to get this phone on has been pulled, and it is now $10/month dearer PLUS $5/month handset cost! What a RORT!! So, not only did I not get the handset for Christmas as I had been assured for weeks that I could, the contract has gone up $10, the handset now costs $5 on this more expensive contract, and I cannot contact anyone to get some resolution! Vodafone has until February to turn me around and show me they care and will make this right, or it will simply be back to Optus for me.