26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2806 Someone from NSW thinks vodafone is at 27 Dec 2010 02:29:41 PM
I'm over Vodafone we had been complaining for a very long time they keep sending me faulty hand sets, they tell you to take it to vodafone stall to be told they cant help you,i rang the tio a few times making complaints to them about receiving faulty phones and that the coverage is crap it drops out if we are in the house or if we are or it comes up on the phone as out of range a lot so i told the tio that we want our contracts terminated as Vodafone has broken the agreement that we had signed it was agreed then a few weeks later i received a bill in the post for $500 then 2 weeks later on the Friday i received another one for $900 and then on the Monday i received a letter demanding i pay the $900 or my services will be disconnected i rang them in a rage and told them that my contract was terminated as i requested and we hadn't use the service for 4 months we have a services else were i was told it was a mistake and how sorry they were for it then last week i received another bill for $1,500 i rang them again in a rage and determined to speak to a senior person to be told that notes were not written up i was like not my problem your customer service people cant do there job proper so then i rang the tio and made another complaint gain about vodafone im disgusted on how vodafone deal with there customers and how rude there customer services people really are they don't give a shit they sent out bills even when your services is disconnected