26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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2520 Someone from SA thinks vodafone is Useless at 27 Dec 2010 01:22:44 PM
Ever since signing up have suffered poor 3G network coverage, with data services often completely unavailable as the handset switches between 2G and 3G signal - in the Adelaide CBD!!!
Vodafone's solution in store was to turn of 3G functionality on the handset as they were performing "network upgrades".
Have ended up getting a wireless router at home to enable me to get internet access on my iPhone, but without this would find it futile to try and do anything meaningful on vodafone's 3G network.
Put a complaint in over the website and was told I would be contacted shortly - and then after receiving a automated email with FAQ's I never received any follow up.. Got another automated email advising that since they had not heard from me they will assume my problem is solved.
Meanwhile I am having to put up with not being able to properly use my phone at work or at home due to poor signals, and even miss out on many phone calls as I am being told by people that when they call my number it will often advise unavailable, not even diverting to voicemail.
Had I know there were significant network issues - I never would have gone with Vodafone, but feel trapped now that I have a handset on contract with them.