Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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2435 Someone from QLD thinks vodafone is at 27 Dec 2010 12:58:17 PM
We have been with Vodafone for ten years. We have been on a business plan with five mobile plans connected. We also have a mobile data plan. For the last year nothing - absolutely nothing - has worked - and it has impacted the business. The last call to Vodafone - which took over 80minutes to answer for customer support, told us the upgrade would be finsihed by Christmas. Well, that of course has not happened. I don't know if it is the phones (but there are several different types in the plan) and/or the network, but this is the first time we have looked to churn. I have not used the data plan for over a year, because it will not work and the multiple calls to get it sorted has ended up with the laptop being blamed, but have tried other mobile data services and they work fine. The contract is up shortly and most certainly will not be renewed. Not sure if the reverse take over by 3 has resulted in this significant deterioration in services, but the exec team needs to be changed and I think that too many people were laid off from the merger/takeover which is defintily impacting the service. When the basic promise of delivering communications cannot be met, never mind the brand values are muddled and are not being demonstrated, then something is very awry! And as a long term advocate - that has influenced over 20 new connections, all of which have churned this year - I find it amazing that their data and systems do not support more responsiveness with even long term customers