26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2359 Someone from NSW thinks vodafone is Intersting at 27 Dec 2010 12:39:03 PM
For the record, the site owner is deleting positive comments. I wonder why? Does he really work for Woffle (a Vodafone competitor), as sugested at the SMH? I've personally had few issues, and merely think *most* of this is people who chose a carrier with poor coverage in their suburb, rather than *actual* issues. Wonder if he'll delete this post too?
If only Telstra works properly at your house, join Telstra eh?
27 Dec 2010 12:46:08 PM: We have not deleted positive comments (please see many comments here saying they have not experienced many problems with vodafone, including comments attacking those who are complaining. Although as the rate of comments increase they are moved past front page and may not be visible). I am moderating today (I am not the site owner) and have only deleted 1. repeated spamming msgs leaving at least one original message 2. crude comments unrelated to vodafone. The site owner and myself do not work for woffle. The SMH also made no such suggestion, the reporter at SMH has spoken to us and knows we are not related to any telecommunications companies.
27 Dec 2010 12:47:12 PM: Ummmmmm. You're an idiot. Even if three positive comments were deleted, there is a weight of evidence. Even if three hundred positive comments are deleted, there's still the weight of evidence.
Nice try Vodafone employee. Now get back to work assisting customers instead of wasting your time on the internet.
27 Dec 2010 12:53:38 PM: I agree" I think this Blog should not just focus on the negatives. I am sure there are many who may be reasonably happy. I use a Mobile Internet Service and I have no issues with it where as with Optus people told me of their drop outs. So I chose Vodafone and all is ok except Customer Service. Sick of pressing one button after another. In regards to all complaints with Mobile Phone Service? GHo to a smaller Player whom I have a great service with and great pricing too. Think Mobile" You call a number and get to speak to a person too. Check em out. And" I don't work for them...
27 Dec 2010 12:59:21 PM: I am actually an ex-optus customer. Optus mobile broadband was TERRIBLE so I changed to Vodafone. Most of the time it is fine, although I do have regular dropouts, and their customer service is appalling. Truly, customers should not have to try every single telco to find the best service. The telco should be honest about the services they can provide, and at least TRY to solve problems when you call customer service. I am now stuck with yet another 24 month contract. Perhaps after that I'll try Telstra. (BAHAHAHA. As if!)