Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2295 Someone from SA thinks vodafone is Unconnectable at 27 Dec 2010 12:26:02 PM
I have a mobile internet 'dongle' which used to work well but for the last fortnight has 'connected' but with connection speeds which would embarass a snail.
Thanks for this website ... I thought beginning to think it was me/my computer at fault!
Thanks for this website ... I thought beginning to think it was me/my computer at fault!
27 Dec 2010 02:29:12 PM: i agree dude, have the same problem, slow connection, random drop outs, and ect ect, really shit service! coverage different all over house ahaha how retarded,
27 Dec 2010 03:53:37 PM: I had Vodafone mobile broadband but changed, after years of no problems to No Connection at all, at Semaphore. Get Your act together Vodafone !!
27 Dec 2010 07:29:26 PM: I have the same problem, slow connection, random drop outs. I also thought it was my computer at fault, but NO its the network. After 18 months I'm feed up with it and refuse to pay for it anymore. Doesn't work in most places including big cities.
27 Dec 2010 09:55:50 PM: I totally agree... I rebooted my computer twice.... and was using my regular landline every day to call the call centre.... guess what when I called the customer service the first time to tell them I dont have internet connection they asked me to use the online customer support and send them an email detailing the problem !!!!!!!!! It was the most frustrating experience of my entire life dealing with the lack of service and poor customer service
27 Dec 2010 10:11:03 PM: I agree the condoms broke and now i owe child support
27 Dec 2010 11:03:24 PM: And this has what to do with poor service from Vodafone?
27 Dec 2010 11:26:38 PM: Agree too- internet data via 3G is crap!!! Im actually using VIRGIN to log on and write this... as VODAFONE internet is just too slow and unreliable!!! Im sorry I signed up to the 49 plan including 2GB usb stick plan... wonder if I can get out of it???
27 Dec 2010 11:45:52 PM: Their 3G internet is pathetic, 2kbps!? You can't be serious, Vodafone. Do you hand sort each byte in a call centre in India? I had better speeds in 1987!
27 Dec 2010 11:55:00 PM: mine was 0 - 8kbps..customer services was of no help
28 Dec 2010 12:17:48 AM: I;m an Idependent ACN Representative,I understand how everyone are totally dissatisfied with the Vodaphone phone, internet and customer service qualities. Our ACN customer services are incredible. You can reach them less than 10 mins pratically everytime. They are fast and effiecient and never transfer your call unlike Telstra or Optus as I heard, If you want to know more about us, contact me in my email at cengiz@acnrep.com I loves to turn UNHAPPY customer to HAPPY customer.
28 Dec 2010 12:32:07 AM: <b>hmm</b>
28 Dec 2010 07:51:28 AM: I have noticed that Vodafone broadband network is highly insecure. My firewall is continuously alarming me about port scans and various attacks on various ports on my computer. Today i got 113 attacks in 15mins. When ever high level of attacks are found speed get down to almost zero. This is a clear indication about poor network management.
28 Dec 2010 09:29:46 AM: I have the post paid internet dongle thingy, and before that i had the prepaid one. In both cases, the first 2 weeks were fantastic, faster than my father's internet connection that runs connected to his phone line. but as soon as the first 2 weeks were over, the speeds dropped to ridiculous levels, like spending an hour sitting on 0bps, or not getting any higher than 20Kbps. it drops out frequently. the only consistancy with vodafone is that it's completely unreliable!! and when you call a number, u get transfered so many times (still not as bad as telstra there though) and when you finally get to someone who might be able to help you, you can't understand them, and they can't understand you. I had a call centre staff member tell me he couldn't understand my accent!!! I am an AUSTRALIAN customer, i don't have an accent!!!!
28 Dec 2010 12:23:23 PM: Same issue with pathetic mobile internet speeds. But when I tried to cancel the service, got told it would cost me money for a replacement modem (even though its a known problem) or to leave contract or had to sign for another two years to get a modem for free. Why would I sign for another two years with someone who doesnt give even poor service in the first instance?!