26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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2288 Someone from QLD thinks vodafone is Pathetic at 27 Dec 2010 12:24:48 PM
I swapped to vodafone just before the 3 merger. The sales rep told me the service would improve in my area because of the merger. On 3 I had limited reception issues. The service area map showed very good service in my area on vodafone, in fact it was better than 3 according to the maps.

Now, my phone drops off the service randomly, I cant use it downstairs in my house (if you can figure out why you're doing better than me) and for awhile there every night at 6pm the network would completely disappear to return 30-40 minutes later. Why? Buggered if I know!

Anyway, total fail began today. My partner is in Sydney for Christmas and now our phone conversations are more weird than normal. We will be talking fine for several minutes and then I can no longer hear him but he can hear me. What the? We have had multiple calls like that, I can only assume its so we hang up and call again to incur more fees or something.

We are both looking into a new provider and are considering the class action. You suck vodafone!
27 Dec 2010 12:41:08 PM: I just joined a class action against Vodavone here...
http://www.news.com.au/business/vodafone-facing-class-action/story-e6frfm1i-1225976668127

Regards.
27 Dec 2010 03:49:18 PM: I am in Cairns QLD and I am always having troubles with coverage with Vodafone. My calls always drop out and i have to go outside to make calls. I am waiting for my contract to be up so i can change providers. Bugger you Vodafone you are a joke!!!!
27 Dec 2010 04:30:20 PM: I recently moved where the reception was lets say nominal where the repeater station was as the crow flies about 2 clicks way on a mountain again like many on here it would depend on what part of the house i was in as to what reception i got (anger building stuff) and now that i have moved yet again depending on what part of the house i,m in as to what reception i get all i can say is com`on April 2011 when my contract runs out and i can give this telco the big heav ho
27 Dec 2010 05:20:14 PM: I live 4kms from surfers paradise and am lucky to get 1 bar 3G reception.
Data is always slow from "too much traffic". The shit never improved in the 4 years i was with them. Optus seems to be loads better without the Telstra pricetag
27 Dec 2010 05:20:19 PM: I recently purchased an iphone 2 months ago on 3 and they changed me to the vodaphone network. Since then my reception in the brisbane cbd is virtually 1 or 2 bars and my phone keeps dropping out during conversations. It is virtually so hard to make calls and I don't receive mms txt anymore. dont get me started on the data download.....not happy jan!!!
27 Dec 2010 05:21:36 PM: I live in Kangaroo Point, super close to city & my internet drops out about every 10mins & phone only works occasionally definitely not downstairs only outside the fence or upstairs. Pretty poor :(
27 Dec 2010 06:10:02 PM: The correct address to join the class action lawsuit is
http://www.piperalderman.com.au/vf/
The company is Piper Alderman and they have offices in Brisbane, Sydney, Melbourne and Adelaide.
27 Dec 2010 06:24:39 PM: For eight weeks continuously my clients could not contact me on my mobile, the impression some of my most valuable clients got was that my phone was disconnected due to non payment.There have also been other problems. Vodafone refused to release me from contract.
27 Dec 2010 06:28:14 PM: I am locked into a two year deal with Vodafone and I cannot wait to get out of it. The service outside of Perth is utterly pathetic and the charges they make for recovering voice messages (when you can) makes Ned Kelly look like Saint Mary McKillop. The CEO should resign or step up and give people thier money back.
27 Dec 2010 06:31:57 PM: Is it true that Vodafail will let me out of my contract and not pay a penalty?
If yes, I will do it immediately. What's more the Vodafone roaming service overseas is an absolute joke, except for the unbelievable charges.
27 Dec 2010 06:39:25 PM: From the time I changed to vodafone the phone's map doesn't work (even on the latest firmware) and when I talk it keep on dropping out. Optus and telstra were way better.
27 Dec 2010 07:28:31 PM: I live just 10kms out of Brisbane and my friends can't even contact me and I can't use my phone. Never have reception or 3G. Vodafone is pathetic!
20 Jan 2011 08:24:28 PM: been with vodaphone for many years . coverage of late is extremely poor. constant drop outs ,full signal one minute none the next, most of my call costs are from drop outs, no more!!! changed carriers today, $60 unlimited pm with optus..got my vodaphone lock removed ,will now save 1200 a yr in costs,vodaphone you have lost a loyal customer due to your poor service about time you listen and acted, not once did you offer a refund or extra credit.. no more..