Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2232 Someone from VIC thinks vodafone is Bad to worse at 27 Dec 2010 12:11:33 PM
Recently my phone started sending out multiple copies of texts. My friends were receiving up to 10 copies of the same text. I was unsure if I was being charged for these texts, so I tried sending a request to my account balance. This was hopelessly inaccurate as I was never sure when the extra texts were sent.
So I decided to call Vodafone.
I could not get hold of anyone.
So I decided to see exactly how long it would take before the system cut me off, or alternatively, if I got to hear from a human.
I placed my phone on the charger, rang the number, put it on speaker so I didn't have to hold it up to my ear. This I did at around 10am. Over 24 hours - TWENTY FOUR BLOODY HOURS - I was still on hold. Every 15min or so arecorded message came through to let me know I was in a cue and my call "was important."
In the end I gave up. I had been on hold ALL DAY, and ALL THROUGH THE NIGHT, into lunch time the next day. Before I actually hung up.
Prior to this I had called every number possible related to Vodafone, and managed to speak to one person in the "business" dept who referred me back to the numbers I had called.
A week after this experience I received a call from a vodafone telemarketer - in the middle of work - asking me if I wanted to sign up for extra specials etc etc.
I took this opportunity to tell him of my experiences and relate my grief and concern that I was being charged for texts I never sent.
He said he'd get back to me after speaking to his supervisor.
3 months later, I'm still waiting.
In a little while I will buy a new phone, and I will NEVER go back to vodafail.
I'm utterly disgusted with their dodgy practices.
Oh, and reception? Only in the inner metro north of Melbourne. Everywhere else is one to 0 bars. I have noticed nobody else has this poor range with their providers.
So I decided to call Vodafone.
I could not get hold of anyone.
So I decided to see exactly how long it would take before the system cut me off, or alternatively, if I got to hear from a human.
I placed my phone on the charger, rang the number, put it on speaker so I didn't have to hold it up to my ear. This I did at around 10am. Over 24 hours - TWENTY FOUR BLOODY HOURS - I was still on hold. Every 15min or so arecorded message came through to let me know I was in a cue and my call "was important."
In the end I gave up. I had been on hold ALL DAY, and ALL THROUGH THE NIGHT, into lunch time the next day. Before I actually hung up.
Prior to this I had called every number possible related to Vodafone, and managed to speak to one person in the "business" dept who referred me back to the numbers I had called.
A week after this experience I received a call from a vodafone telemarketer - in the middle of work - asking me if I wanted to sign up for extra specials etc etc.
I took this opportunity to tell him of my experiences and relate my grief and concern that I was being charged for texts I never sent.
He said he'd get back to me after speaking to his supervisor.
3 months later, I'm still waiting.
In a little while I will buy a new phone, and I will NEVER go back to vodafail.
I'm utterly disgusted with their dodgy practices.
Oh, and reception? Only in the inner metro north of Melbourne. Everywhere else is one to 0 bars. I have noticed nobody else has this poor range with their providers.