Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
| ACT (1140) | Everywhere (19206) | NSW (7557) | NT (170) | QLD (3578) | SA (987) | Somewhere else (224) | TAS (242) | VIC (3573) | WA (1735) |
2206 Someone from NSW thinks vodafone is EPIC FAIL. at 27 Dec 2010 12:06:11 PM
My partner and I have been Vodafone customers for years and have seen the steady decline of its service and reception over those years. Most recently there are the obvious reception issues where within a group of friends, we are the only ones struggling to find reception in even the most popular areas. We have most calls dropping out or displaying 'Error in Connection' and text messages that fail to deliver or are delivered 6+ hours later. The last few weeks we have seen messages that are several months old being delivered and redelivered over and over again, often in place of the intended message. I often get the same two messages, one from my best friend and one from my brother, delivered almost every single day! WTF?! It's like having last months newspaper dropped on your door every morning...
I also feel like I was misled when signing up as I joined a contract plan, against my better judgment, thinking the capped plans were the best value for money at the time. Only after I signed up was I told I could get practically the same plan on pre-paid! *sigh*
Lastly, before signing up I was on the 3mobile $29 cap which in the two years I held the plan, I never exceeded. To my surprise, I 'upgraded' to the Vodafone $49 cap and found myself exceeding the limit every month without using my phone any more than I did on the old plan. Now my plan has expired, without any contact from Vodafone whatsoever to inform me or ask if I'd like to renew, so I just want to get out of this nightmare asap and leave Vodafone behind me... That's if I can ever get in contact with a real person in customer service!
I also feel like I was misled when signing up as I joined a contract plan, against my better judgment, thinking the capped plans were the best value for money at the time. Only after I signed up was I told I could get practically the same plan on pre-paid! *sigh*
Lastly, before signing up I was on the 3mobile $29 cap which in the two years I held the plan, I never exceeded. To my surprise, I 'upgraded' to the Vodafone $49 cap and found myself exceeding the limit every month without using my phone any more than I did on the old plan. Now my plan has expired, without any contact from Vodafone whatsoever to inform me or ask if I'd like to renew, so I just want to get out of this nightmare asap and leave Vodafone behind me... That's if I can ever get in contact with a real person in customer service!