Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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2091 Someone from WA thinks vodafone is Oh so fail. at 27 Dec 2010 11:39:42 AM
As well as the usual thing of receiving texts 5 hours after they were sent and being the only person to be unable to send/receive calls or messages on NYE because I foolishly stuck with Vodafone while everyone on Telstra, Optus happily texts away, I have another Vodafail. I recently got an iPhone and needed to transfer my sim details to a micro-sim. I called Vodafone who said they would send me the sim then I would 'simply have to call them' to activate it.
I received my sim and dialled the customer care line first thing in the morning (06:00) I heard a message that said they were experiencing higher than normal volumes of calls and it would take more than 30 minutes to answer my call. An hour on hold went by and I'd still not got anywhere, so I drove the 45 minutes to work with my phone on speaker on the passenger seat just to see if they would pick up. No. Not the next hour either, or the one after.
I had my phone on my desk on speaker while I worked and had others call the same number to see if it was just me, but no. At 11:00 the line went dead. I went to a Vodafone store in my lunch break to try and get it sorted, and the sales assistant said he could not help me. He said I have to call customer care. When I replied that I'd been on hold with them for five hours, he claimed I should have had no problem as they'd been calling the same number all day. I said I was not spending more time on the phone and please just sort it out for me here. He replied there was no way he could, so I left, walked 20 metres to the Optus store and I have not had a problem since (they could help me, funnily enough!).
I'd been with Vodafone for over 6 years (appreciated the value for money basically) but I've had enough of their shocking service.
I received my sim and dialled the customer care line first thing in the morning (06:00) I heard a message that said they were experiencing higher than normal volumes of calls and it would take more than 30 minutes to answer my call. An hour on hold went by and I'd still not got anywhere, so I drove the 45 minutes to work with my phone on speaker on the passenger seat just to see if they would pick up. No. Not the next hour either, or the one after.
I had my phone on my desk on speaker while I worked and had others call the same number to see if it was just me, but no. At 11:00 the line went dead. I went to a Vodafone store in my lunch break to try and get it sorted, and the sales assistant said he could not help me. He said I have to call customer care. When I replied that I'd been on hold with them for five hours, he claimed I should have had no problem as they'd been calling the same number all day. I said I was not spending more time on the phone and please just sort it out for me here. He replied there was no way he could, so I left, walked 20 metres to the Optus store and I have not had a problem since (they could help me, funnily enough!).
I'd been with Vodafone for over 6 years (appreciated the value for money basically) but I've had enough of their shocking service.