26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20902 Someone from QLD thinks vodafone is Charging AUD 2000 after cancelling service via Vodafone network guarantee at 19 Feb 2012 06:54:08 AM
Hi, I have purchased 3 Vodafone subscriptions on the 13th of Jan that I cancelled (all) on the 29th, as Vodafone could not provide me usable network even in Brisbane CBD. (Actually the Vodafone network experience is the worst in my life, even if compared to mobile networks in Africa)

I returned all devices in their original condition to a Vodafone store where I got a form statin that I cancelled the contract via their Network Guarantee.

yesterday evening I almost died when I saw their AUD 2000 invoice with early termination fees... and they will charge this onto my credit card, there is no way to block it.

I feel this is pure theft - if advertising a guarantee that is not applied at all is tolerated in Australia then the legal system here is a joke...

Customer service obviously does not help, they always have different excuses, they seem to be creative...but I am not against the idea to go to the Vodafone shop with a huge poster on my back with this story for 1-2 weekend days (let's see how many customers the will lose if I do this)
19 Feb 2012 09:28:29 AM: the legal system is a complete joke - the ACMA are asleep at the wheel.
19 Feb 2012 11:11:45 AM: To the OP, you need to take this matter direct to the TIO.

It is an inexcusable state of affairs and $2000 is a huge amount to pay.

VF will have 10 working days to respond to your TIO complaint, they should come to the party, if not escalate again to the TIO using your original TIO reference number.

Simply not good enough by any stretch of the imagination.

TIO contact details at the top of the page under the How To Complain tab.

Vodafail.com Moderation Team
19 Feb 2012 11:34:41 AM: To the OP,
take the bill, and the network guarantee form into a store show it them and they will do everything they can to fix it. Clearly its just somethign in their system that fucked up or wasnt applied properly. and what do you mean there is no way to block it, get them to delete your credit card details from their system before they charge it your credit card.
to the first commenter the ACMA is a government body, the legal system is the courts.
19 Feb 2012 02:51:12 PM: To the poster above:
The OP clearly stated in their post:

I returned all devices in their original condition to a Vodafone store where I got a form statin that I cancelled the contract via their Network Guarantee.

So the store staff perhaps did not do everything they can to fix it, otherwise the OP would not have been invoiced for $2000......hardly rocket science........is it?
19 Feb 2012 03:03:32 PM: or the staff did everything they can (sending the completed form to the team that handles the network guarantee claims) and it was either processed improperly, or some box wasnt checked. i doubt the staff just lazily didnt submit it, or someone tried to just forget it and hope the OP didnt notice the $2000. what im saying is that people on this site act as if the VF staff are malicious. They are just doing their jobs
19 Feb 2012 03:43:48 PM: @19 Feb 2012 03:03:32 PM: So we agree then, somebody (not the customer) stuffed up and did not properly do their job, by either not properly processing the form to the network team or not checking some box........hardly a sign of data entry or quality control.
You are the first person to use the word malicious on this thread and the coup de grace you say they are just doing their jobs......seems to me they need more training to do the job correctly otherwise the OP would not be left with a worrying $2000 invoice!
Or am I missing something here?
20 Feb 2012 07:44:41 PM: I have contacted Vodafone, they asked 48 hours to sort this out... Let's see, but time is ticking. On Wednesday at 10 a.m. I will submit my complaint to the TIO...
21 Feb 2012 03:13:34 PM: Issue solved now, total claims are now 0$. Most efficient way was to write onto their Facebook wall - they reacted to that immediately and effectively! Good luck for everyone and thanks for the advice!
21 Feb 2012 07:39:44 PM: Result!!!!

I hope...............

Vodafail.com Moderation Team