26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20865 Someone from Somewhere else thinks vodafone is DO NOT GO ON A CONTRACT WITH VODAFONE OF ANY KIND at 14 Feb 2012 05:55:49 PM
I beleive it has got to the stage where no one should go on a contract with Vodafone for anything.

It is obvious that Vodafone have no intention of honouring any contractual obligations.

I have read the horror stories of people thinking that they have cancelled their contract,or it has finished, with Vodafone, only to find out they have not,by way of finding a bad credit report for not paying for something
a You did not use
b You did not Authorise Vodafone to sign you up.
c Vodafone are incapable of any minimal credit and accounting standard.
d Vodafone have no minimal record keeping standard.
e Vodafone eliberately designs to fraudulantly scalp your money.
f Vodafone ex-customers has no redress,due to no records.

There was an old saying in the public service many years ago:

If you can magically create an electronic file,you can magically make one go away as well.
I say,
Legislatively,bring back paper contracts which you sign with a pen,and retain a copy.