26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20822 Someone from VIC thinks vodafone is Very Failed at 9 Feb 2012 11:45:23 AM
Vodafone does not allow phone calls to South Sudan. I spoke with customer service who do not even seem to know what they are doing. Wrote to the Resolutions Centre who told me that Vodafone needs agreement with South Sudan before calls to that country are allowed. I asked if there are other countries that Vodafone does not have agreements with, the gave examples like Sierra Leone, Sao Tome, Afghanistan but it turns out, even without agreements, it is possible to make phone calls to these countries (for they even have calling rate to these countries) at perhaps higher calling rates! This all I needed; to be able to use my credit to call my family and friends in South Sudan, but the resolution department thinks the only way to resolve this issue is to kick me out of the network! They do not have calling rates to the country and do not even have the country code +211 in their system. Even on Vodafone global website, they still have Sudan as one country....basically, they believe South Sudan does not exist!
9 Feb 2012 05:25:50 PM: I'm a disgruntled v. done customer but I think they gave you a legitimate reason - it is not that they do not think that Sound Sudan exists, it is exactly as they told you ie. they do not have an agreement with South Sudan. How do you know that they didn't try? Maybe they did and South Sudan didn't want one....