Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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20807 Someone from QLD thinks vodafone is frustrating fail at 8 Feb 2012 08:42:08 AM
It appears there is no service on the Sunshine Coast with SOS only option available. I appreciate that issues will inevitably arise with the service but surely an immediate update to the vodaphone website alerting people to this issue, and/or email advice advising the issue and likely remedy time/date would reduce the frustration people are feeling by continually trying to problem solve it themselves. Even a message on the local radio stations for the announcers to simply give a heads up to customers of the poor service would be greatly appreciated by vodaphone users. So, when will it be fixed vodaphone? At least give us some customer feedback if you can't provide service at the moment!