Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20782 Someone from QLD thinks vodafone is Poor Customer Service at 6 Feb 2012 08:22:34 AM
To say I am in a mess with Vodafone now,is a bit of a stretch. HOWEVER,due to their repair departments lack of effiency and one of their store managers telling an out and out lie to my face,I am now going to break my contract with them and go elsewhere.
On the 6th of December I took my HTC Legend which was no longer working to the nearest Vodafone shop,because I thought there was something wrong with it that would be covered by warranty(the phone was only 8 months old)Anyway the guy in the shop said that the phone had a cracked LCD screen,which is not a warranty issue(as if I needed to be told it was not a warranty issue)After going home and ringing my insurance company,I returned and left the phone at the shop to be sent for repairs.The insurance ocmpany wanted a quote on repair costs or if it could not be repaired,the replacement cost.Within a few days I had the quote and put it in to the insurance company.They gave me the go ahead for repairs on the 16th of December and I immediately rang the repair centre to confirm repairs could go ahead.I also told them I would be going away and would not be able to collect the phone until around the 30th of Decememer.The person I spoke to said that this was not problem as it could be held for up to 90 days at the shop.Anyway whilst I was away I got about 3 SMS telling me my phone was ready to pick up.I rang the repair centre on the 27th of December and told them I would collect the phone NOW IT WAS REPAIRED no later then the 1st of January.I went to the store to collect it on the 30th and noticed it had not been repaired,only to be told that I had rejected the quote,which is garbage,it is an insurance claim and they knew I had not rejected anything.The man at the shop said he would send it away that afternoon(30/12) and it would be back the following Friday(6/1) as there was a one week turn around.SO back to the shop I go on the 6th,only to find that the phone had not even been sent away.According to the sales staff I spoke to I had rejected the quote.Turns out that the man I had spoke to the previous week was the store manager and he had stood there and lied to my face.I retrieved my phone and took it elsewhere for repairs and finally got it back a few days ago.I have complained long and loud about the whole episode and their "good will" gesture is to offer me two months credit.So I will stay with them long enough to use the credit and then I am going to break my contract and go elsewhere.I have been with Vodafone for many years and have never really had any problems(some signal loss at times excepted) but never again.Seems to me they are losing a lot of customers for any number of different reasons but the biggest reason is poor service.
On the 6th of December I took my HTC Legend which was no longer working to the nearest Vodafone shop,because I thought there was something wrong with it that would be covered by warranty(the phone was only 8 months old)Anyway the guy in the shop said that the phone had a cracked LCD screen,which is not a warranty issue(as if I needed to be told it was not a warranty issue)After going home and ringing my insurance company,I returned and left the phone at the shop to be sent for repairs.The insurance ocmpany wanted a quote on repair costs or if it could not be repaired,the replacement cost.Within a few days I had the quote and put it in to the insurance company.They gave me the go ahead for repairs on the 16th of December and I immediately rang the repair centre to confirm repairs could go ahead.I also told them I would be going away and would not be able to collect the phone until around the 30th of Decememer.The person I spoke to said that this was not problem as it could be held for up to 90 days at the shop.Anyway whilst I was away I got about 3 SMS telling me my phone was ready to pick up.I rang the repair centre on the 27th of December and told them I would collect the phone NOW IT WAS REPAIRED no later then the 1st of January.I went to the store to collect it on the 30th and noticed it had not been repaired,only to be told that I had rejected the quote,which is garbage,it is an insurance claim and they knew I had not rejected anything.The man at the shop said he would send it away that afternoon(30/12) and it would be back the following Friday(6/1) as there was a one week turn around.SO back to the shop I go on the 6th,only to find that the phone had not even been sent away.According to the sales staff I spoke to I had rejected the quote.Turns out that the man I had spoke to the previous week was the store manager and he had stood there and lied to my face.I retrieved my phone and took it elsewhere for repairs and finally got it back a few days ago.I have complained long and loud about the whole episode and their "good will" gesture is to offer me two months credit.So I will stay with them long enough to use the credit and then I am going to break my contract and go elsewhere.I have been with Vodafone for many years and have never really had any problems(some signal loss at times excepted) but never again.Seems to me they are losing a lot of customers for any number of different reasons but the biggest reason is poor service.
Perhaps you should wait until you have something constructive to add,before you respond to a post.
By the way,the start of a sentence,even a poorly contructed one,like yours,has a capital letter at the beginning of the first word.