26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20727 Someone from Somewhere else thinks vodafone is Ultra Fail, can not fix internal issue! at 30 Jan 2012 01:25:53 AM
Wellcome to my Communications hell

Every 2-60 mins (usually random or when moving from one postcode to another) I recieve a network message from '50' to temm me what area code I'm in. In just over a Month I have over 1000 messages.

The messages produce a system message that I HAVE to either save or discard. It will interupt everythins, games movies music. Everything and anything I am doing has to stop when I get a message to I can save or discard the message.

I first contacted Vodafone a month ago (last year!!!!) to get help with the problem, and some woman (with a complete lach of technical knoweledge) explained to me that she will bar all TXT messages that are marketing and not from Vodafone.
Two days later I'm still getting the messages so I call back and try to complain. I was told a manger will call me back. To this day I have NEVER spoken to a manager anywhere in Vodafone.
I called again today (the messages keep comming) and NOW for the first time i have been put through to technical support. AND guess what, Still getting stupid messages telling me what Area Code Im in.

Ive been a Voda customer for 10 Years and I have a great deal, But when it finishes, I will happily pay more for better customer services and UK CALL CENTERS!!!!!!!!

31 Jan 2012 06:46:01 AM: I think the OP may be from the UK, perhaps the call centres for Vodafone UK are based in Egypt. Vodafail "Australia" has its call centres in India.
6 Feb 2012 09:38:14 PM: that sounds like Cell Broadcast to me.
Assuming you have a HTC handset... Settings > Call > Cell Broadcast - Untick it.