26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20719 Someone from ACT thinks vodafone is Profiting from Pain at 27 Jan 2012 11:21:52 PM
So the latest game is: usage stats are delayed by 'up to five days'. What this means in reality is that you have no way of knowing how close you are to running over your limit (five days is a lot of space to use data).

This means that although you may think you're safe with 250mb in reserve, actually (!!) you're already over, with no way of knowing it. Then comes a week of joy as you find yourself with a bigger and bigger financial millstone around your neck, even of you were trying to be conscientious. Vodafone come on like it's hard on them having to do this upgrade, but it's surely not that hard - every dollar wasted by a trusting Vodafone user (suckers like me) is a dollar in their pockets... it's hard having to do this upgrade? Yeah right. That's the sound of filthy lucre you're hearing.
28 Jan 2012 09:37:57 AM: This is so true - it's how they make their money - they are a scam organisation. You'd cause less harm dealing crystal meth to teenages. They should be jailed, starting with those mindless execs.

Here's a positive story; http://www.dailytelegraph.com.au/money/virgin-mobile-charges-like-a-wounded-bill/story-e6frezc0-1226248095035

BUT even the TIO's policy states that people are responsible for their own usage - the customer in the story only got her money back because she went to the media - Telco's don't care about you unless you're a threat to their reputations.