26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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20633 Someone from QLD thinks vodafone is to put fail and vodafone in the same sentence insults the word'fail' at 17 Jan 2012 05:38:23 PM
A TIP FOR LONG SUFFERING PEOPLE USING LARA 1555
READY TO SAVE YOURSELF BETWEEN 30-60 MINUTES.
OK.
HOW TO JUMP THE CUE.

1When you call 1555 the robot "LARA" will answer with prompts.
2.Ignore her and say 'CUSTOMER SERVICE'
she will say 'I didnt quite get that we will try again.'
Ignore her.
3.Say 'CUSTOMER SERVICE' she will say the same thing again or simular
4.After her stupid prompting again say 'CUSTOMER SERVICE'
5.She will try you out again, just say 'CUSTOMER SERVICE'
6.After about 6-8 of 'CUSTOMER SERVICE'from you she will give in.
7.YAY!!! she will say 'I will transfer you to a customer service right away.'
BINGO!!! That's at least 30minutes saved without the torture and pain.

After that you get an Indian Vodafone Rep from MUMBAI.
MAY GOD HELP YOUR SOUL!!!!!
2 Feb 2012 12:16:12 PM: They are just doing their Job. If Vodafone Australia does get it right you won't need to talk to the Indian Guy..