Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Pain
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20557 Someone from NSW thinks vodafone is Very Fail - Fail to the power of infinity at 9 Jan 2012 02:49:12 PM
To summarise..
1) I signed up based on your advertised product
2) I enquired about coverage, did research - Was told it was optimal... by Vodafone engineers
3) Was wrongly billed in the 3rd month and continued after that for numerous months.
4) spent hours trying to get issue resolved
5) vodafone admits error - Wrongly applied data allowance
6) Do not receive a bill for 2 more months - when I do its wrong.. spent a few more hours getting issue resolved.
7) I cancel plan after being fed up.. was told I owed nothing and was apologised to..told plan will cancel in January 12th , 2012
8) Receive bill for over $230 ... contradicting the consultants advise
9) next months speed drops to slower than 15kb/s - Engineers cannot resolve issue, apologise and say there is nothing they can do.
10) Lodge complaint to media authority ... unacceptable response from Vodafone.
1) I signed up based on your advertised product
2) I enquired about coverage, did research - Was told it was optimal... by Vodafone engineers
3) Was wrongly billed in the 3rd month and continued after that for numerous months.
4) spent hours trying to get issue resolved
5) vodafone admits error - Wrongly applied data allowance
6) Do not receive a bill for 2 more months - when I do its wrong.. spent a few more hours getting issue resolved.
7) I cancel plan after being fed up.. was told I owed nothing and was apologised to..told plan will cancel in January 12th , 2012
8) Receive bill for over $230 ... contradicting the consultants advise
9) next months speed drops to slower than 15kb/s - Engineers cannot resolve issue, apologise and say there is nothing they can do.
10) Lodge complaint to media authority ... unacceptable response from Vodafone.
12) You'll spend more hours trying to get a working phone
13) Repeat to 1,000's more duped customers