26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20547 Someone from ACT thinks vodafone is Useless at 7 Jan 2012 01:00:27 PM
So, contract was due to expire so I rang up to ensure the contact was cancelled so that it would not roll over.

Was told that cancellation was processed.
One month later, my service had rolled over into a per-month-charge service.
Rang up second time, was told that the cancellation had not gone thru as the systems were down (a standard excuse whenever they stuff up). Was told they wou;d backdate the cancellation, stop the DD, and no further charges would be applied.
So, was surprised (well, not really) when $80 was taken from my account.

So here I am on the phone for the third time trying to get my money back. After too-ing and fro-ing, they have admitted their mistake and will apply a credit to my phone account (great, since I no longer have an account).

I have been told to ring up in a week's time to have the credit transferred to my bank account.

F you, vodafone....stuff your 'new towers' and stuff your customer service!!!!

7 Jan 2012 03:47:03 PM: Errr...........I think you have done enough running around for one of VF errors.

Why not take the issue to the TIO?

Tell the TIO what you have told us, takes less than 10 minutes to complete their on line form, a simple copy and paste of the above will suffice.

VF then have 10 working days to produce a solution, in your case return of funds and cancellation of Direct Debit.

TIO contact details found under the How To Complain tab at the top of the page.

Good luck and let us know how you get on!

Vodafail.com Moderation Team