26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20481 Someone from Somewhere else thinks vodafone is about to get into another privacy mess at 28 Dec 2011 11:50:24 PM
People at Vodafone (in India, anyway) apparently have a habit of sending data files to each other through email. Even worse, they don't do a very good job of checking the addresses. Worse yet, they don't respond when someone points out the wrong addresses. And as you all know, Vodafone insulates themselves from customer feedback, so there appears to be no way to directly contact their IT security department. The result? I've been getting hundreds of megabytes of Vodafone sales and customer data in my inbox, and it keeps on coming. Vodafone corporate security really need to find these guys (Amit Vijetra and the SHRN branch office) before the media or regulatory bodies or hackers or competitors make use of this data trove.