26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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20474 Someone from NT thinks vodafone is VERY at 28 Dec 2011 12:29:28 PM
vodafone sent me a reminder notice threatening within 7 days to pay or be reported to debit collecters when they said during the first that all the fees from canceling the service including that months bill will be waived

i never got a bill for that month

then in december i got a bill for over $1000+ and saying that the month b4 bill was over due but i never received a bill

i had to ring up the resolution center again they said send proof that u sent the phone back so i did took them few weeks to respond then she said i gotta pay that $74.33

this month i received a bill for $74.33 for janaury then today i received a reminder notice saying pay it or in 7 days will be reported to DEBT collector

vodafone on facebook aint helping what should i do help please :(

do i contact tio again?
28 Dec 2011 12:30:25 PM: during the first TIO complaint*****
28 Dec 2011 12:57:03 PM: Yes go back to the TIO with your original complaint number, they will escalate on your behalf and believe me VF will take notice this time.

Let us know how you get on!

Vodafail.com Moderation Team