Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Pain
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20447 Someone from ACT thinks vodafone is EVIL at 27 Dec 2011 07:24:35 PM
they have done so much to me. where to start? had 3 contracts at one time for myself my wife and her sister. how about when they told me a plan rate and what i would get and then when i got it, they only were giving me a portion of the usage of what they had told me i would get, then tried profusely to make me pay for extra spending. or how about when i had sim failure and they wiped my phone when asked to get it fixed. or how about when they cancelled my phone number and gave me a new one when i specifically had asked for them not to.... here is a personal favourite of mine. THEY SIGNED ME UP TO A CONTRACT THAT I HAD NOT ASKED TO BE SIGNED TO, WITH NO EXPRESSED PERMISSION, WITH ME NOT AGREEING TO ANYTHING, WITH ME NOT SIGNING ANYTHING THEN KEPT SENDING ME THE BILL FOR IT, THEN TELLING ME THE BILLS WOULD BE CANCELLED THEN KEPT SENDING ME THE BILLS FOR IT! HOURS OF TIME WASTED TRYING TO DEAL WITH THAT ONE!!!! how about the countless times that they told me that if various problems would not be resolved they would offer a gesture of credit as a good will, and then when things were not resolved they refused to offer the credit that they had offered in the first place. how about the countless phone calls where i specifically asked the workers to WRITE DOWN EXACTLY WHAT WE DISCUSSED AND AGREED UPON, and when i made calls to follow up, the next person would refuse to do what was agreed because no notes were taken previously. (this happened countless times) or how about CURRENTLY. 7 DAYS AND THEY STILL HAVE NOT PORTED MY NUMBER ACROSS TO TELSTRA AND THEY PROMISED ME THAT IF IT WENT ON(ON DAY 2 WHEN I CALLED) I COULD PHONE AGAIN TO PURSUE THE ERASING OF MY FINAL BILL WITH THEM, BUT 6 DAYS LATER WHEN I PHONE THEM TO ASK WHY MY NUMBER IS STILL NOT PORTED AND REQUEST THEY FOLLOW UP ON ERASING ANY FINAL PAYMENT, THEY REFUSE TO AND JUST LIKE GOOD OLD TIMES, STATE NOTHING OF THE SORTS WAS WRITTEN DOWN AND THEY WON'T DO WHAT THEY OFFERED ME. GOD FORBID I GET A BILL FOR ANY USAGE THAT I HAVE HAD TO USE BECAUSE THEY WONT RELEASE ME TO TELSTRA, EVEN THOUGH THEY HAVE PROMISED I CAN USE THEIR SERVICES FREE OF CHARGE FROM NOW UNTILL MY NUMBER PORTS. MONEY IS BET THAT ILL GET ANOTHER BILL... I LOATHE THE THOUGHT OF THEM. I THINK THE COMPANY HAD A BACKBONE OF SCUM