26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Gain

ACT (25)Everywhere (404)NSW (170)NT (3)QLD (65)SA (16)Somewhere else (6)TAS (5)VIC (86)WA (28)
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20154 Someone from WA thinks their gain is cant complain at 1 Dec 2011 02:37:55 PM
no mess
for the past 6 years ive been with vodafone and 3, when 3 was just new i went to them (just because they had good deals) and the 4 years i was with them, no complaints no worries, no nothing, been with vodafone now for a couple of months, again no worries, no stress, no problems, no issues..
no i lie, the only issue and problems im getting is with other people who are bagging me out, telling me im wrong and stating how the service doesnt work for them, so i must be wrong. how am i wrong, if i never had an issue??
6 Dec 2011 09:23:36 PM: I don't have a problem with vodafone either, and have both my mobile as a data plan with them.
My wife and son are with vodafone, neither have problems either.

Obviously something is wrong at vodafone if a lot of people are complaining, but it seems most people bitching and moaning just want to be on the bandwagon.
We live in a instant satisfaction society where no-one understands that things take time.

When you feel you have to create a website to voice your bad experience with a company I believe it is time to ditch said company and switch to a different service provider.
7 Dec 2011 09:09:31 AM: They wouldn't let me out of my contract until after I made the website. I've long since switched to another provider although I hope this site remains a useful and public way for people to voice their dissatisfaction.

Vodafail.com Moderation Team
5 Feb 2012 10:21:25 AM: "We live in a instant satisfaction society where no-one understands that things take time."

Agree, however with a massive business who spam their stupid marketing in every media avenue, you would expect them to service customers as promised.

Why advertise something you can't provide? It seems very sneaky locking people into a contract for 24 months all the while knowing you can't offer what other business offer. As a consumer you would expect mobile phone technology from Vodaphone to be reliant.

It's a joke