26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19884 Someone from VIC thinks vodafone is epic at 6 Nov 2011 04:32:41 PM
After being able to use my online account for the first six months of my contract, my online account was cancelled. I couldn't log in to my online account for five months. I waited at a vodafone store for 45 minutes, and when I told the employee my problem he said "I can't do anything" and walked away. When I called customer service they told me to register my phone online which I attempted countless times. Everytime I tried to register my phone they sent a password by txt message to my phone, and everytime I entered it online it was rejected as an "invalid password". The issue was resolved only after I made a complaint to the telecommunications Industry Ombudsman. I will never go with Vodafone again and luckily I only have 2 months left on my contract. I can't wait