26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19771 Someone from QLD thinks vodafone is Having Net coverage Issues and Congestion problem at 23 Oct 2011 11:44:13 PM
I am having network Issues and the vodafone customer care representative told that an engineer will call me within 5 days and today is 9th day no one called me yet. moreover they lie and they are rude.
24 Oct 2011 12:23:52 AM: If they haven't got back to you yet and you can't reach them by phone, it might be time for the TIO. If you are seeking a resolution (reduced bill or leaving your contract) then the TIO will be able to help. Their details are on the 'how to complain' page.

Vodafail.com Moderation Team
24 Oct 2011 08:49:02 AM: I was told the exact same thing when i rang regarding my problems with reception. Never got a call back from them.