26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19687 Someone from WA thinks vodafone is SuperFail bridging the gap for newly arrived folks at 14 Oct 2011 06:59:12 PM
Cant buy the mobile prepaid sim card - described to my feedback to them:

I am a newly minted PR to Perth and i find it incredibly difficult to be your customer. though i find your prices very competitive, i must say that it is infinitely frustrating to sign up for a prepaid mobile broadband service form the online store and/or in-store. today, i was set to get the BYO Modem Prepaid package for $29 and upon keying in my details for credit card it kicks me out every time with the attached error "There seems to be a mistake..." - i've gone through the process countless times with other cards and with my wife's details and it all comes down to this error. I've also called over to the sales at 1300300404 and ive gone through the whole process with "Mark" and the same outcome is expected - FIX IT! the error is not from the customers end.

I decided then to go in-store to get the package. After an arduous process of getting a bank statement, i just got to know my credit is rejected because my current employment status is "unemployed". I've just got here and am finding a job as i've explained to the store sales. (who i must say is not very knowledgeable to the products for online).

Why is Vodafone so prickly and insensitive to the situations i face? there are many people who no doubt will be great vodafone customers if you get down from your high horse and understand im not a freaking terrorist and just a family guy who needs broadband.