Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Share Your Gain
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19539 Someone from WA thinks their gain is Just Amaysim at 28 Sep 2011 01:18:07 PM
After months of complaining to Vodafail then the TIO about being charged for excess data Vodafail in there wisdom decided to disconnect my phone while the account was still in dispute I then had to lodge another complaint with the TIO about the phone being disconnected as it did not allow the previous complaint to be resolved. Vodafail offered to reconnect the service in order to resolve the new complaint I said no I did not want to recconnect and wanted to end the contract Vodafail said in order to do that it would cost $600 in early exit fees I said no I did not want to pay the early exit fees and wanted to terminate the contract as I had lost complete faith in Vodafail she then asked her supervisor and her supervisor said due to this being our second complaint with the TIO they will terminate the contract without the early exit fees and also remove all excess data charges to out account. All we have to do no is pay for the past 2 months (instead of 3) phone bills now totaling $110 instead of the $600 plus they tried chargng us and have to pay $170 to keep the phone. We have now have joined Amaysim on the $39.90 Unlimted plan