26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19505 Someone from QLD thinks vodafone is Major at 22 Sep 2011 04:58:41 PM
Called vodafail for their lack of coverage to cancel a contract. Told them i had to get optus in the interim (with a new number) to receive work calls from home. They suggested i divert my vodafone calls to my optus number, continue paying the vodafone contract and they'd take $20 off my $79 unlimited contract that im currently on...say what??!
22 Sep 2011 10:29:07 PM: It sounds like they want you to pay while admitting the service doesn't work. You don't have to accept that outcome and if they can't sort it out then go to the TIO for a better a resolution.

Vodafail.com Moderation Team
25 Sep 2011 07:45:04 AM: After experiencing the TIO for great lengths of time...even they have proven they are a waste of time...Vodaphone very conveniently ignored all suggestions by the tIO and the TIO did nothing about it....taken the issue to the Communications Dept...No longer with Vodaphone