26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19433 Someone from NSW thinks vodafone is Extreme fail! at 15 Sep 2011 12:19:51 PM
Well i posted last week about my ongoing call drop outs, connection errors etc.

After 3 FAILED attempts at contacting Vodafail (they did not respond) I finally decided to contact the TIO. Surprise surprise, I was contacted by their "Customer Resolution Representative" within a few days.
And consumer power WINS! I have been released from the remaining 18 months of my 24 month contract, with NO EXIT FEES!!! So i'm porting my number back to Optus. I am returning my current crap phone (Nokia C7) back to Vodaphone free of charge, and I dont have to pay another cent!

I urge ALL of you to contact the Telecommunications Industry Ombudsman, and you'll likely get the same result.

All I can say is I'm very happy with the end result :)