Dear visitor,
Since its inception Vodafail.com has made a significant
contribution towards raising awareness of the problems and issues faced
by Vodafone customers.
Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders.
You have gathered the courage to stand up for your rights as consumers and to make your voice heard.
Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.
More recently, traffic to Vodafail.com has declined significantly.
Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints.
The site will remain online for as long as possible as a
reminder and an example of what is possible when we share our experiences.
It has been a privilege to run this initiative
and I'm am forever grateful for the help and support I've received. In
particular I would like to thank Melissa, David and Travis for their
continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.
You can still browse existing stories and find out how to file a complaint if you are experiencing problems.
Until next time,
Adam Brimo
Share Your Gain
| ACT (25) | Everywhere (404) | NSW (170) | NT (3) | QLD (65) | SA (16) | Somewhere else (6) | TAS (5) | VIC (86) | WA (28) |
19430 Someone from WA thinks their gain is Good enough at 14 Sep 2011 05:11:54 PM
After months of paying for what can barely be called a service, and after numerous complaints to Vodafail, I had enough of the people over in Mumbait to last me a life time. I complained numerous times and was told that they would invesigate the matter, only to be told..
Vodafil: "There are no technical issues in your area".
Me: "I did explain when I called, that this is a mobile phone, so that means it is not at that address constantly. Did you investigate all the areas I reported?"
Vodafail: "Sorry, what areas where they?"
Me: (holding tongue and feeling quite annoyed): "I did tell you becuase I keep notes & I am looking at them righ now. Areas such as Subiaco, Claremont, Fremantle, Perth, Hamersly, Warwick, Girrawheen"..
Vodafail: "Are they rural areas?"
Me: "No, they are major suburbs in Western Australia".
Vodafil;" Doesn't matter, we have found no issues".
Me: "I require to be released from my contract, this phone & the other phone are business phones. We jave lost money because of your faulty network".
Vodafil: "You can get out of your contract, but it will costs you $100.00 per month left on the contract, per phone for us to release it".
Me:"This is totally unacceptable, I am going to complain to the TIO".
Vodafail: "you can do that, it won't make a difference".
Me:"Really, well we'll see".. and hung up..
Anyway, after calling the TIO and complaining quite loudly although politley, I was told that Vodafail (opps, they still call them Vodafone)had failed to provide me a service and one of the Vodafail complaints resolution team would contact me shortly. I was a bit apprehensive about that, but none the less accpeted that.
Not to long after that, I was contacted by a memeber of the Vodafail crew over east. I was pretty grateful that I was no longer speaking to Mumbai! He went on to explain, that he could see a LARGE amount od faukts, relating to call connection, messages, data and internet (pretty much everything) and was releasing me of my contract to buy with no nasty surprises on my credit rating. Woohoo!! Good bye Vodafail and Hello Telstra..
Vodafil: "There are no technical issues in your area".
Me: "I did explain when I called, that this is a mobile phone, so that means it is not at that address constantly. Did you investigate all the areas I reported?"
Vodafail: "Sorry, what areas where they?"
Me: (holding tongue and feeling quite annoyed): "I did tell you becuase I keep notes & I am looking at them righ now. Areas such as Subiaco, Claremont, Fremantle, Perth, Hamersly, Warwick, Girrawheen"..
Vodafail: "Are they rural areas?"
Me: "No, they are major suburbs in Western Australia".
Vodafil;" Doesn't matter, we have found no issues".
Me: "I require to be released from my contract, this phone & the other phone are business phones. We jave lost money because of your faulty network".
Vodafil: "You can get out of your contract, but it will costs you $100.00 per month left on the contract, per phone for us to release it".
Me:"This is totally unacceptable, I am going to complain to the TIO".
Vodafail: "you can do that, it won't make a difference".
Me:"Really, well we'll see".. and hung up..
Anyway, after calling the TIO and complaining quite loudly although politley, I was told that Vodafail (opps, they still call them Vodafone)had failed to provide me a service and one of the Vodafail complaints resolution team would contact me shortly. I was a bit apprehensive about that, but none the less accpeted that.
Not to long after that, I was contacted by a memeber of the Vodafail crew over east. I was pretty grateful that I was no longer speaking to Mumbai! He went on to explain, that he could see a LARGE amount od faukts, relating to call connection, messages, data and internet (pretty much everything) and was releasing me of my contract to buy with no nasty surprises on my credit rating. Woohoo!! Good bye Vodafail and Hello Telstra..