26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19416 Someone from NSW thinks vodafone is can't find any worse at 12 Sep 2011 01:50:19 PM
I signed up a two years contract with vodaphone, it's a $59/month cap plan. The sales person told me that I have $350 credit each month to use, and I asked him if that includes international calls, he said 'Yes' and saying it's about $1/minute. My first month bill turned out to be over $170 because of extra international calls not covered in the plan while I was having almost $300 reminding in my credit. It's bullshit! I went to the store, and a different sale person saying the international call is not included, and ask me to check with customer service. Another time is when I went overseas and sent one email via my iPhone to Australia, and they charged me $83 for that message and wouldn't explain to me why it costs that much. The reception is the worst mobile reception I ever experienced, my company located very close to sydney CBD, and many times I don't even have one bar of signal, and whoever I called get cut off within 30 seconds. The customer service is confusing and not professional neither. I called this month to finally terminate my two years contract, and they kept asking me if I want a new plan or transfer my loyalty to my friends, and why I don't want to continue my contract. The reception was so bad I cann't even hear her voice properly on the phone, it was quite ironic! I was very upset and became quite angry, I said to her ' I don't want your new plan or any other services, I just glad this one is finished and I don't want to continue because I don't like your services at all.' I just so happy now that my contract is finally over, and I don't need to deal with Vadaphone ever again, the worst company ever!!!!!