26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain


ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19261 Someone from NSW thinks vodafone is Complaints about the complainant at 25 Aug 2011 11:08:22 AM
Here is a new one. Vodafone Broadway have adopted a new strategy....Immediately upon being asked to escalate the matter to a manger the Broadway Vodafone staff inform you that they will not escalate the matter and then to save their own skin -- they "get in first" and make a complaint about the customer. Utter lies.

Has anyone else had experience with this tactic? My thoughts are that i demand the untruthful allegations are withdrawn or i cancel my contract. Thoughts?
25 Aug 2011 02:49:33 PM: At the very least!!

Which store is it, the small one or the larger one next to the coffee shop?

If the larger one, scroll down to '19234' and see my complaint with them...

What exactly happened?