26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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19255 Someone from VIC thinks vodafone is early termination fee at 24 Aug 2011 09:20:46 PM
Ha! Vodafone terminated my account without any notice or warning and they now want me to pay all the money for contract (ie. 69 x 24 dollars). I argued with them for 5 hours just now and the staffs are very rude and kept interfering my word not listening to me at all. I doubt they pick anyone in the street to employ and educate nothing. I argued 7 staffs about this retarded event, but they already transferred my file to NRG which is the company where collects money for voda. Then i called NRG and they cannot help me cause they only know how to collect money. Now I have to pay 1700 dollars for confirming my account termination without being noticed anything from them. So out of blue
25 Aug 2011 12:42:00 AM: go straight to the TIO here: http://www.tio.com.au/ComplaintForm/ComplaintFormS1.asp

Good luck