26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19233 Someone from QLD thinks vodafone is EPIC 10/10 at 23 Aug 2011 02:20:05 PM
Was transferred from 3 to Vodafail with the "guarantee" that i would receive better network coverage. Two months on after the fact I not only receive 4 to 5 call drops outs, multiple "call fail" messages, SMS sending failures, shoddy at best call quality and not to mention the abysmal internet quality. I call the ever helpful Vodafail only to be told that I live in an area that they know has network issues and that i also happen to work in an area that has known network issues. I am told my residential area has no planned upgrades but that my work are will be upgraded in the next 3 months; i am then asked if this is acceptable...clearly not i reply. I also mention that even when i am in metro/cbd brisbane, i show "full" signal + 3G and still experience similar issues. Vodafails response is to offer my 50% discount for three months and if no network improvement noticeable then they will be willing to "revisit" the issue, again no no i say. Asking why i should have to endure another 3 months when clearly i should have been made aware of the poor network coverage in my area PRIOR to my transferal i am told that this is the "best" they can offer. Oh dear Vodafail...when will you learn...I have already convinced 5 fellow colleagues not join Vodafail...however sweet their deals seem to be...all i can suggest fellow suffers is that you do exactly this, on mass spread the word to anybody and everybody eventually Vodafail WILL have to do something...