26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19232 Someone from SA thinks vodafone is very very ,very fail at 23 Aug 2011 01:37:05 PM
look i'm trying to find out about this class action against vodafone because i want in!!!
i got a sumsung jet from their mail out service and the touch screen don't work, when i try to get it fixed i ring the customer care (1555)just to be told to go to the shop i got it from, the shop tells me that they can not do anything and i should send it back to where it came from and then i am told by them i should take it to the shop i got it from and so on, On top of this i am billed around 400 dollars, i start to pay it of then billed 800, then 1200 at 400 i took the sim card out of the phone so the bill did not get any higher and i found out i was charged for NOT using the phone!! to me that is stealing, stealing money of me for NOT using my phone, a phone that DOESN'T WORK! And then there is the issue of trying to change my address to my mothers address, a street called Neptune, just to be hung up on because they think i am having a joke with them, and then there is the times i am hung up on or not take seriously because i have a strange name. i just can not be taken seriously by them. could someone get back to me about what to do and this class action