26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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19118 Someone from QLD thinks the report is Mobile Broadband at 11 Aug 2011 01:25:53 PM
I've had Vodafone Mobile Broadband since about January 2011. Have never had decent service. I live in Murarrie, QLD which is supposed to be a high-speed, high-reception network.

Internet drops out constantly, is ridiculously slow and most times I can't even connect to it. When I can, I only receive 2 to 3 out of 5 bars of reception.

I have been writing on the Vodafone Forums along with hundreds of other mobile broadband customers all over Australia who are experiencing the same problems. Vodafone Moderaters continue to delete posts that they say "aren't nice" or "bring Vodafone's brand into disrepute" and they don't seem to be able to (or want to) fix the problem or compensate customers for services they are paying for but not receiving.

I have emailed this information to the Editor at the Courier Mail to see if there would be any interest and intend on contacting the TIO to have this resolved. I'm absolutely disgusted with Vodafone's lack of care for this situation.