26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Comment on the Vodafail Report

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19033 Someone from WA thinks the report is Unknown data roaming at 2 Aug 2011 09:25:49 PM
Can I comPlaint about three network as well? They charged me over $200 for data roaming on my mobile within 7 days just because there is problem with their own network and I am absolutely within their broadband zone!
I didn't use much Internet during hose days either, mostly background software and whatsapp.
I also check the done status quite often to observe and it's icon is always 3G whenever I check.
Please let me know what steps should I take.
8 Aug 2011 09:05:13 PM: You'll have to contact three customer service first and then tell them all the problems you are having. Make a record of when you called them and what they tell you. Also have in mind exactly what you want (sounds like you want to get rid of that $200 charge) and be persistent. If they don't sort it out then you can go to the TIO (details on the how to complain page).


Vodafail.com Moderation Team