26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18760 Someone from WA thinks vodafone is Extreme FAIL at 18 Jul 2011 05:46:39 PM
Hi there! I signed up with 3 mobile six weeks ago and experienced nothing but issues from day one. I live in Two Rocks, WA, which is 60km from Perth's CBD so I asked the consultant to please check that I would have coverage in my area. I was assured that there would be no problems! HA! I made countless complaints to 3 who (After 3 weeks!!) came back to me with the solution of switching me to Vodafone. I was told that Vodafone has better coverage and the issues would not continue. I have now been with Vodafone for a week and the exact issues are ongoing; phone calls dropping out, unable to make calls "Call Failed" and constantly get the messages "Searching", "No Service", and "Cannot activate cellular data network". On the rare occasions that the internet does work it takes 3-5 minutes to load a page. To top things off, a new error has begun occurring since moving from 3 to Vodafone. When I text my partner, he often gets a text I sent days or even weeks earlier!! I have made countless complaints to 3/ Vodafone but all they do is check my home address, tell me the network coverage is fine and ask me if i have been through all the troubleshooting!! I told them that I will not be resetting my network settings one more time because although this resolves the issue, it will again return to "No Service" within the next couple of hours. Despite my countless complaints Vodafone still say that I will be forced to pay cancellation fees if I choose to exit my contract?!! How can they hold me to the contract when they are breaching the contract by not providing the service I was promised?? I have just lodged a complaint with TIO and currently waiting for Vodafone to respond.