26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18653 Someone from Somewhere else thinks the report is Lack of Signal and failure of Customer Service at 7 Jul 2011 07:10:21 PM
9 Jul 2011 04:26:31 PM: Hi John,

Thanks for letting us know. You can contact the TIO (details on the 'how to complain' page) and they will force Vodafone to call you and give you a response within 10 days. If you are having that many problems and vodafone hasn't been able to sort it out then you should be able to get out of your contract early.

Try and keep track of the times you contacted vodafone and the issues you encountered as that will help the TIO process your complaint. If Vodafone isn't providing the service then you shouldn't have to continue on the contract.


Vodafail.com Moderation Team