26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

Share Your Pain

ACT (1140)Everywhere (19206)NSW (7557)NT (170)QLD (3578)SA (987)Somewhere else (224)TAS (242)VIC (3573)WA (1735)
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18606 Someone from NSW thinks vodafone is 3G dead at 2 Jul 2011 01:52:35 PM
Last Sunday (26/6/11), 3G died at my place in Meadowbank, NSW, 2114. My phone still shows 3G with a couple of bars, but the internet is not working at all. When I switch the phone to 'use 2G only', I can access the internet (albeit slowly of course). In nearby suburbs, there is no problem. I've called CrazyJohns/Vodafone up to inform them of this problem, and they said they're going to get someone to check it in the next week. This has happened before, and they said there was no problem after investigating - so I'm not hopeful of a helpful response.
2 Jul 2011 03:14:28 PM: According to this sites Coverage Checker the results are far from ideal for postcode 2114:

Reception Details for West Ryde Voice / SMS 25% Mobile Internet 20% Broadband 13% Dropped Calls 235

Coverage and reception information has been reported by 41 user in this area.

Perhaps your next step is the TIO who will request Vodafail to investigate further and reply to your network query in 10 working days.

Contacting the TIO may result in a mutually agreed termination of contract or reduced monthly fee until the matter is resolved, of course Vodafail may advise that the service is top notch (unlikely) in which case other alternatives may be sought.

Vodafail.com Moderation Team
2 Jul 2011 06:20:51 PM: I was at Meadowbank TAFE last Wednesday. I needed to make a call really urgently but the phone kept coming up with call error and the Internet just didn't work. How can vodafone servive with this insanely crappy service.