26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18294 Someone from ACT thinks vodafone is Comedic at 4 Jun 2011 09:56:53 PM
Nigel Dews can at least become a comedian when they fire him from Vodafail:

''We are a work in progress. We have got another good two years to go, but we are resilient and building a good, strong business for our shareholders.'' - Nigel Dews, 4th June, 2011

LOL *laughs* *Applause*

Nigel, you are one funny funny person.


Read more: http://www.smh.com.au/business/vha-gears-up-for-battle-20110603-1fkzf.html#ixzz1OJ87gca2
4 Jun 2011 10:03:32 PM: ''It is fine for now,'' Dews says. ''I think we learnt very early that No. 2 in two years was not something that we wanted to pursue, because it was never anything that we were going to pursue at any cost and growing profitably is what's key to us.''

No Nigel, it's NOT fine. Your company is in shambles and your network doesn't actually work. "Pursue at any cost" are precisely the words that describe Vodafail's abhorrent, short-sighted business strategy and complete disregard for its customers who are slewn around by their contracts.
6 Jun 2011 10:22:05 AM: Vodafone is only a marketing company who's only cares about promoting the little red symbol. If they really cared about there network, they wouldn't allow it to get so bad. The only reason they merged with the 3 network was so they can benefit from sponsorships that 3 has. Lets face it what idiot would piss off so many customers and do very little to fix it. It easy to have 2% of there customers to leave there network hence instant improvement to there service. Vodafone has the dollars to improve there services at a fast rate, but its easier and cheaper to have people leave there network. There PR will entice new customers by providing higher data and voice package, knowing you would never use it due to the speed of there internet and service so there will always be "fresh meat" to come on board. Plus having a call center in Mumbai with staff with english skills of a Grade 4 student just benefits vodafone further, by having you give up in getting things improved with your service. There are people in Mumbai that have fantastic english skills but vodafone just ignore this level of education. Its a big con.