26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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18019 Someone from Somewhere else thinks vodafone is disastrous at 17 May 2011 06:49:15 PM
Am in Kolkata India. Enabled and paid credit on my prepaid account for roaming here. Nothing is working cannot receive or make calls. Extesive time and a lot of skype credit on to call them. They acknowledge that roaming is enabled and credit is there, they acknowledge they have a Vodafone partner here, they acknowledge there is nothing wrong with the headset and have done extensive trouble shooting on the phone to try and solve the problem. Even they have been reduced to suggesting I get a local Indian phoned or see if vodafone India can help. I do not think that is my job as vodafone OZ took my money (which I put on the prepaid account) to finance the roaming which I cannot use. The customer service people were attentive but it is not enough to be told the situation cannot be fixed by them since they set up the roaming and took the credit on the account for it.