26 Mar 2012 - Update Highest Rated Pain Stories Highest Rated Gain Stories Vodafail Local Facebook Page
Dear visitor,

Since its inception Vodafail.com has made a significant contribution towards raising awareness of the problems and issues faced by Vodafone customers.

Vodafone Australia customers have had the opportunity to voice their concerns, their fears and their troubles from every corner of Australia and beyond our borders. You have gathered the courage to stand up for your rights as consumers and to make your voice heard.

Each and every person who shared their story should have a sense of pride in this achievement and the changes that have occurred since the start of Vodafail.com.

More recently, traffic to Vodafail.com has declined significantly. Having achieved the goal of raising awareness and promoting concrete action in early 2011, we have now reached the point of closing Vodafail to new complaints. The site will remain online for as long as possible as a reminder and an example of what is possible when we share our experiences.

It has been a privilege to run this initiative and I'm am forever grateful for the help and support I've received. In particular I would like to thank Melissa, David and Travis for their continued efforts over the past 15 months. I'm also thankful and humbled by the support of ACCAN, Choice magazine and a wide range of media outlets, blogs and websites.

You can still browse existing stories and find out how to file a complaint if you are experiencing problems.

Until next time,

Adam Brimo

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17964 Someone from NT thinks vodafone is Vodafone's cover me insurance doesn't cover me. at 14 May 2011 11:19:27 PM
i pay $10 extra a month on my contract to get the Vodafone insurance which they call cover me. only problem is as i have discovered when it comes to making a claim it doesn't acutely cover me or anyone else.
the cover me booklet says that it covers accidental damage but when i dropped my iphone and the back cracked quite badly and it was affecting the reception i tried to get it fixed by the insurance that i pay for each month only to be told that it didn't come under the cover because me accidentally dropping my phone is damage due to negligence not accidental damage at all. so Im like ok wtf do i pay extra for insurance for?
17 May 2011 04:07:54 PM: it clearly states in the insurance information that it will not be covered if the result is from negligence. This insurance matter is nothing to do with Vodafone and is to do with the policies of the insurance company which is Marsh insurance. No insurance company will cover a phone if it is through negligence. i suggest next time dont get an iphone or get a otterbox case.